Terms of Service

1. Acceptance of Terms

1.1 Binding Agreement

These Terms form a legally binding agreement between you and Jeno regarding your use of the App and related services.

1.2 Eligibility Requirements

By using Jeno, you confirm that:

• You are at least 18 years old
• You have legal capacity to enter into this agreement
• You comply with all applicable laws and regulations

1.3 Additional Policies

Your use of Jeno is also subject to:

• Privacy Policy
• Community Guidelines
• Content and Safety Rules
• Payment and Purchase Policies

These policies are incorporated into these Terms by reference.

2. Description of Services

2.1 Service Scope

Jeno is a sleep wellness and lifestyle application that may provide:

• Sleep sounds and ambient audio
• Relaxation and focus experiences
• AI-generated sleep routines
• Bedtime ritual tools
• Sleep check-in systems
• User-generated audio content
• Virtual rewards and collectible systems
• In-app virtual currency features

2.2 Service Availability

We may modify, suspend, update, or discontinue any feature at any time without prior notice.

We do not guarantee uninterrupted or error-free service availability.

2.3 Wellness Disclaimer

Jeno is designed for lifestyle and wellness support purposes only.

The App does not provide:

• Medical treatment
• Psychological diagnosis
• Emergency services
• Professional healthcare advice

Any AI-generated or automated recommendations are informational only and should not replace professional medical guidance.

3. Account Registration and Security

3.1 Account Creation

Certain features may require account creation or device-based authentication.

You agree to provide accurate and lawful information during registration.

3.2 Account Responsibility

You are responsible for:

• Maintaining the confidentiality of your credentials
• Activities occurring under your account
• Securing your device and login access

3.3 Unauthorized Access

You must notify us immediately if you suspect:

• Unauthorized account use
• Security breaches
• Credential compromise
• Suspicious account activity

4. Age Restriction and Adult-Only Use

4.1 Minimum Age Requirement

Jeno is intended exclusively for users aged 18 and above.

Individuals under 18 years old are strictly prohibited from using the App.

4.2 Child Safety and CSAE Policy

Jeno maintains a strict zero-tolerance policy regarding Child Sexual Abuse and Exploitation (CSAE).

Users may not upload, share, distribute, request, promote, or store content involving:

• Child sexual abuse material
• Sexual exploitation of minors
• Grooming behavior
• Harmful child-related content

Violations may result in:

• Immediate content removal
• Permanent account termination
• Reporting to relevant legal authorities

5. User Conduct Rules

5.1 Acceptable Use

You agree to use Jeno responsibly and lawfully.

You may not use the App to:

• Violate laws or regulations
• Harass or threaten others
• Impersonate individuals or organizations
• Spread harmful or malicious content
• Engage in fraudulent activity

5.2 Prohibited Activities

You are prohibited from:

• Reverse engineering the App
• Attempting unauthorized access
• Interfering with service functionality
• Distributing malware or harmful code
• Exploiting vulnerabilities
• Circumventing security systems

5.3 Community Safety

Users must maintain respectful behavior and avoid content that includes:

• Hate speech
• Violent threats
• Graphic abuse
• Explicit sexual material
• Self-harm promotion
• Illegal activity

6. User Generated Content (UGC)

6.1 Content Submission

Jeno may allow users to upload and share:

• Audio recordings
• Ambient sounds
• Sleep-related voice content
• Ritual notes and descriptions

6.2 Ownership Rights

You retain ownership of the content you create.

However, by uploading content, you grant Jeno a worldwide, non-exclusive, royalty-free license to:

• Host
• Store
• Display
• Process
• Moderate
• Distribute within the App

for operational and service-related purposes.

6.3 Content Responsibility

You are solely responsible for the content you upload.

You confirm that your content:

• Does not infringe intellectual property rights
• Does not violate laws
• Does not contain prohibited material
• Is lawful and authorized for sharing

6.4 Moderation Rights

We reserve the right to:

• Review uploaded content
• Restrict visibility
• Remove content
• Suspend related accounts
• Investigate violations

without prior notice where necessary.

7. Intellectual Property

7.1 Ownership of the App

All rights related to Jeno, including but not limited to:

• Software
• Interface designs
• Logos
• Trademarks
• Audio libraries
• Visual assets
• Features and technologies

remain the exclusive property of Jeno or its licensors.

7.2 Limited License

We grant you a limited, non-transferable, revocable license to use the App for personal, non-commercial purposes.

7.3 Restrictions

You may not:

• Copy or redistribute the App
• Commercialize App content
• Modify proprietary materials
• Use branding without permission

8. AI Features and Automated Systems

8.1 AI-Generated Content

Certain features may generate recommendations, routines, or wellness suggestions using artificial intelligence technologies.

Outputs may vary and may not always be accurate or suitable for every user.

8.2 No Medical Reliance

You acknowledge that AI-generated content:

• Is automated
• May contain inaccuracies
• Is not medical advice
• Should not be relied upon for healthcare decisions

8.3 Input Processing

Information submitted to AI features may be temporarily processed to generate outputs and improve feature functionality.

9. Virtual Currency and Purchases

9.1 Virtual Coins

Jeno may provide virtual coins or in-app digital items for entertainment and feature access purposes.

Virtual coins:

• Have no cash value
• Are non-transferable
• Cannot be redeemed for real currency
• Do not constitute property rights

9.2 Purchases

Purchases may be processed through:

• Apple App Store
• Google Play
• Authorized platform payment providers

All purchases are subject to the platform's payment policies.

9.3 Refund Policy

Except where required by law or platform policy, purchases are generally non-refundable.

10. Privacy and Data Protection

10.1 Privacy Policy

Your use of Jeno is subject to our Privacy Policy, which explains how information is collected, used, stored, and protected.

10.2 Security Measures

We implement commercially reasonable measures to protect user information, but no system can guarantee absolute security.

10.3 User Responsibility

You are responsible for maintaining the security of your own device and account access.

11. Third-Party Services

11.1 External Providers

Jeno may integrate third-party technologies and providers, including:

• AI services
• Analytics systems
• Cloud storage providers
• Payment processors

11.2 External Links

The App may contain links to third-party websites or services.

We are not responsible for the content, practices, or policies of third parties.

12. Service Suspension and Termination

12.1 Suspension Rights

We may suspend or restrict access if:

• You violate these Terms
• We detect suspicious behavior
• Security risks arise
• Legal compliance requires action

12.2 Termination

We may terminate accounts or discontinue access at our sole discretion where necessary to protect users, the platform, or legal compliance obligations.

12.3 Effect of Termination

Upon termination:

• Your license to use the App ends immediately
• Access to features may be revoked
• Certain stored content may be deleted

13. Disclaimer of Warranties

13.1 Service Provided "As Is"

Jeno is provided on an "as is" and "as available" basis.

We make no warranties regarding:

• Continuous availability
• Accuracy
• Reliability
• Fitness for a particular purpose
• Error-free operation

13.2 No Guaranteed Outcomes

We do not guarantee that use of the App will improve:

• Sleep quality
• Wellness conditions
• Productivity
• Emotional well-being

14. Limitation of Liability

14.1 Indirect Damages

To the maximum extent permitted by law, Jeno shall not be liable for:

• Indirect damages
• Consequential losses
• Lost profits
• Data loss
• Emotional distress
• Service interruptions

arising from use of the App.

14.2 Maximum Liability

Our total liability shall not exceed the amount you paid to Jeno within the previous twelve months, if any.

15. Indemnification

You agree to indemnify and hold harmless Jeno and its affiliates from claims, damages, liabilities, and expenses arising from:

• Your use of the App
• Your uploaded content
• Violations of these Terms
• Violations of applicable laws or third-party rights

16. Changes to the Terms

16.1 Updates

We may revise these Terms periodically to reflect:

• Legal requirements
• Service changes
• Operational updates
• Security improvements

16.2 Continued Use

Continued use of Jeno after updates become effective constitutes acceptance of the revised Terms.

17. Governing Law

17.1 Applicable Law

These Terms shall be governed by and interpreted in accordance with applicable international commercial and consumer protection laws, unless otherwise required by local regulations.

17.2 Dispute Resolution

Users agree to attempt good-faith resolution of disputes by contacting us before initiating formal legal proceedings.

18. Contact Information

If you have questions, requests, or concerns regarding these Terms, please contact:

Email: service@jeno.love

Thank you for using Jeno.